Our Policies
Transparent shipping, a 90-day return policy, and a free starter replacement guarantee. Shopping with us is straightforward.
Everything You Need to Know
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Shipping Policy
Read Shipping PolicyOrders dispatched within 1–2 business days. Standard delivery 2–8 business days Australia-wide. Express available at checkout. We ship from Marsfield NSW. Flat-rate $9.95 shipping; $3.95 for starter packs; free over $150.
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Returns & Refunds
Read Refund Policy90-day change of mind policy on unused items — no questions asked, just get in touch. Faulty or damaged items replaced at no cost. Sourdough starters covered by our free replacement guarantee.
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Terms of Service
Read Terms of ServiceOur terms of service cover ownership details, definitions, conditions of sale, and all legal requirements for purchasing through our online store. All products comply with Australian Consumer Law.
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Privacy Policy
Read Privacy PolicyYour data is stored securely and used responsibly. We collect only what's needed to process your order and improve your experience. We don't sell data or send unsolicited marketing without consent.
Have a question about an order or policy? Drop us a line.
Ready to bake your own sourdough?
Explore our starter kits, bannetons, baking tools, and bundles — backed by a 90-day return policy and free starter replacement guarantee.
Shop Our Collections
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Sourdough Proofing Baskets (Bannetons)
Shape, support, and proof your sourdough dough with our handmade natural rattan...
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Sourdough Starter Kits
Start baking real sourdough with an active and reliable starter culture. Our...
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Sourdough Baker Sets
Everything you need to bake artisan sourdough at home — bundled together...
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Sourdough Baking Accessories
Everything that sits alongside your sourdough starter and banneton — tools for...
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Sourdough Tool & Bakeware Maintenance
Keep your sourdough tools clean, conditioned, and ready for the next bake....